The growth potential of companies is shaped by many exciting technologies that are already being in use. Zoltán Mészáros, Vice President of Noventiq in the CEE region, gives an overview of these trends.

How does the widespread adoption of artificial intelligence affect IT services?

The technologies that are becoming more widely known and used today are both an opportunity and a challenge for the players in the IT industry. From a service provider perspective, these can replace certain managed services, radically reducing the responsibilities of IT service providers. A generative language model can compose sophisticated text responses, giving customers the information they would otherwise receive from the service provider’s staff. At the same time, by using automation and adopting the technologies available, IT professionals can devote more of their time and energy to complex tasks that require human expertise. And this is an excellent opportunity to examine the processes carefully, and to develop and improve. In addition, it will be increasingly important for businesses to see and understand the changes that adopting and maintaining a given technology will bring about for them, and the specific benefits it will mean for their operations.

At Noventiq, we constantly monitor these technologies and turn our international presence and experience into practical solutions. One of our latest developments is an AI-based software application that simulates natural language communication and allows a company’s customers to receive instant replies and explanations through written or verbal conversations based on specific business situations. The Weaver chatbot operates 24/7, which can help reduce operating costs and accelerate business growth. This is a huge opportunity for businesses, and we support our customers as much as we can to realize this potential.

Artificial intelligence is closely linked to data storage and use. What can be seen in this area?

The reactive use of data generated during business operations is nothing new. However, the proactive use of this potential is still a challenge for organizations in many cases. This is partly due to the constant increase in the amount of data managed, which requires a review of the resources and systems necessary for processing them.

On the one hand, data management is an infrastructural issue, including the physical location and method of storing and publishing data. The launch of Microsoft’s first Central and Eastern European data center in Poland is a great example of the importance of location. By storing their data here, companies can more easily comply with the European Union’s General Data Protection Regulation (GDPR), ensuring compliance with data storage and processing regulations. On the other hand, we also need to examine the issue from the perspective of modernization, whether data is stored locally or in the cloud. Companies that focus on this can turn the potential of data into a clear competitive advantage in the future.

What trends are likely to gain traction in the near future?

The trends of recent years, such as the increased need for optimization or the talent gap, have laid the foundation for low-code/no-code technologies. Rapid automation of simpler processes is now a business requirement, and we expect this trend to strengthen even more in the near future. Here, I would like to highlight the role of data visualization. Analyzing and surfacing data as clearly as possible helps to uncover patterns and trends, allowing companies to move more quickly from the phase of understanding to taking action.

In any case, no company can afford to forget about the issue of cybersecurity, not for even a moment. In an ever-changing digital world, it is increasingly difficult to stay safe, and the coordinated protection of several technologies now requires careful planning. That’s why we put great emphasis on the tools, experience and experts which can help us keep even the most complex digital environments secure.